Q 1: I'm having problems viewing and adding items to my shopping cart. What can I do?
Please clear your cookies, close your web browser, and restart your web browser again. To clear your cookies in Internet Explorer, select "Tools" from the top menu bar, then select "Internet Options," then click the button that says "Delete Cookies."

Q 2: What forms of payment do you accept? Are credit card payments submitted online secure?
Currently, we accept payments from all major credit cards, Paypal and Google Checkout.  No money orders or personal checks are accepted. Our payment servers are 100% secure and use secure socket layer (SSL) encryption software to transmit credit card information.

Q 3: When should I expect my order to arrive? How do I track my order?
99% of our orders are processed and shipped within 2 business days, provided that all necessary information is given. All orders will be shipped via USPS or Fedex. When products are shipped, we will email you a tracking number for your order. These tracking numbers may be used at www.usps.com or www.fedex.com . Please note that International Airmail Letter Post is not trackable.

4: Do you ship worldwide? How much is International shipping?
Yes, we ship worldwide. For US orders standard S&H is $5.99 for the first item and about $0.50 for each additional item. For International orders, standard S&H is $8.99 for the first item and about $3.00 for each additional item. Express shipping options are also available at checkout.

Q 5: Do you offer insurance?
Yes, we offer insurance only on US orders, and it costs $2 per $20 of insurance.

Q 6: Do you charge sales tax?
Sales tax of 8.75% is only charged for orders shipped within the state of California .

Q 7: I am not satisfied with my purchase, what is your return policy?
ShopAcc offers a 30-day Money Back Guarantee . You may return items within 30 days of delivery for a full refund or exchange for any reason. Please note that the customer is responsible for return shipping costs. Please include your original invoice with your return and also a note specifying whether you would like a replacement or a refund.

Please ship all returns to:

ShopAcc
529 Buena Vista Ave #303
Alameda, CA 94501